Eligibility for Refund

You may be eligible for refund if you purchased 'Silks' and haven't played the game for more than 2 hours within 14 days of purchase and haven't purchased any items in ingame store.
You will not be eligible for refunds if have been banned or violated the terms of use / server rules. In addition, you may not be eligible for refunds if Mulan determines that you are abusing the refund policy.

How can I request a refund?

You can request a refund by opening a support ticket after you login to your account.

How will I get my refund?

By default, purchases will be refunded to the payment method used to make the purchase, but this may not always be possible depending on the payment method. You and Mulan may also agree that the refund be issued by alternative method. Please note the amount of time for the refund to process is dependent on your payment method.